14 days return guarantee
You can return or change your order within 14 working days. The products need to be complete and unused and must be packed in their original undamaged package. You must include the original invoice. Products which are damaged or used are not accepted.
Before you return products, contact our customer service.
Return steps
Do you want to return a product? Then please follow these steps, so we can handle your return as swiftly as we can.
- Report at our customer service that you want to return a product.
- You get a confirmation to return the article.
- After we have received your package we will take care of the refund within 30 days or we will switch the product for another product.
Guarantee
If your product is defect, you can count on us. We offer 1 year guarantee.
The guarantee is not applicable in case of:
1. Improper use
2. Moisture or water damage.
Roadmap Guarantee
Do you want to claim your guarantee? Then please follow these steps, so we can handle your defect as swiftly as we can.
1. Report at our customer service that you want to claim guarantee.
2. You get a confirmation to return the product and you will receive instructions for the shipment.
3. We provide a new or repaired product.
Shipment Costs
We don't pay the costs for returning products.
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